The world is experiencing a pandemic of which the epicentre happens to be in Europe. The operational challenges for our companies are major and we are happy to have avoided any impact on your operations since the beginning of this crisis in China. We are now entering a new phase in France and have already taken all the necessary measures to guarantee the continuity of our services.
Prior to operations, Crisis Committees govern our health and safety processes. The Bordeaux office has adopted level 3 measures and as of this weekend, level 2 for the African organisations as a precaution. We extend the protection measures for our employees to our visitors with the aim of limiting any potential transmission of the virus during our multiple exchanges.
In practical terms, concerning the processing of your orders, our Bordeaux collaborators are carrying out many functions from their homes. We are making every effort to maintain the same level of service. Should you however experience too long response times, or if you encounter any other difficulties, we invite you to inform us immediately by forwarding your message to firstname.lastname@example.org. Furthermore, you can also follow your orders on our Maestro application.
As of tomorrow morning, a dedicated team will monitor your messages in real time. This system has been set up to monitor all case files and supplemented by the relocation to Africa of certain functions, in particular logistic procedures. This measure concerns few customers and will require your prior agreement. This approach remains proactive, in regards to the eventuality of a complete and long-term containment on certain sites.
Prior to our dealership service, the manufacturer has implemented processes to secure supplies, in particular for spare parts and we have not yet noted any deterioration in service. For example, 100% of the top 20 Chinese suppliers are in full operation and 98% of the others have resumed their activity for more than a week. Concerning materials, the Asian factories have also resumed their production and the delays suffered had no significant impact on your orders, being models generally managed in our stocks.
Subsequent to the Caterpillar supply chain, is our well-developed, multi-asset network offering numerous local solutions:
Due to its “multi-country” structure, our network proves resilient to the current crisis, and business continuity plans have been successfully deployed for a few days, in particular on the Offshore flow. All of our African resources combined with the flexibility of our different human solutions are factors that enable us to secure your operations. However, we remain at your disposal to find the ad hoc solutions to any noted defects, and will make any additional means available to you.
Your satisfaction is our goal and our commitment is to achieve these operational performances, including in times of crisis, and in alignment with your legitimate requests, prioritising those in the health sector.
Very best regards
President JA DELMAS